Assistant Director Food & Beverage

Job Summary

The Assistant Director of Food & Beverage is responsible for ensuring the seamless execution of daily food and beverage operations, working in close collaboration with the Director of Food & Beverage and/or General Manager. This role is responsible for upholding exceptional service standards, enhancing Member experiences, and driving operational efficiency.

Day-to-Day

• Maintain exceptional member relations by creating a high-quality environment through staffing, programming, service operations, and maintenance.
• Communicate with members individually and in groups to ensure the club exceeds their expectations.
• Collaborate with the F&B team to develop and implement innovative ideas.
• Ensure service teams are trained to deliver exceptional service to create memorable moments for members, including interactive dining, table-side service, and promoting specialty items.
• Implement service recovery programs, ensuring staff is trained to handle and resolve member concerns effectively.
• Create an excellent work environment centered on teamwork and mutual respect, focusing on member satisfaction, practicing the 3-steps of service, and meeting revenue objectives.
• Select, train, and develop a qualified service excellence staff that understands the importance of member satisfaction and retention/attrition.
• Utilize performance review systems, cross-training, and developmental planning to foster career advancement for employees.
• Implement specific training programs to ensure club staff consistently provides high-quality service and products to members.
• Conduct daily line-ups with the service team to review event details and menu items, holding weekly training sessions to reinforce standards.
• Oversee front-of-house scheduling, ensuring labor targets align with the budget.
• Ensure all expense control systems are in place, closely monitor department expenses, and maintain proper revenue-to-payroll ratio.
• Utilize forecasting systems to anticipate needs.
• Manage scheduling and time reporting for all service personnel, ensuring accuracy in hours worked and adherence to time management policies.
• Complete scheduled inventories and ensure that proper administrative procedures are followed.
• Ensure compliance with federal, state, and local food sanitation and safety regulations.
• Stay informed of updated laws and guidelines, communicating these to the team.
• Conduct daily walkthroughs in all front-of-house areas to maintain standards of cleanliness, safety, and service.
• Support the Director of Food & Beverage in executing menus, promotions, and programs according to Club standards.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.

Required

• A high school diploma or equivalent.
• A minimum of 3 years of experience in Club management or related field within the Food & Beverage Industry.
• PREFERRED: Bachelor's degree in a relevant field.
• PREFERRED: Certifications include Food Handlers, Alcohol Safety, TABC, and CPR.
• Must be comfortable handling highly confidential information, such as Member and employee data.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
• Proficiency in computer skills including spreadsheet software, with strong leadership and effective communication skills.