ASSISTANT DIRECTOR, ENVIRONMENTAL SERVICES - HEALTHCARE / HOSPITAL

About the role

As an Assistant Director of Environmental Services, you will support the Director in overseeing the daily operations of the housekeeping department within a 500+ bed hospital environment. This role is responsible for ensuring high standards of cleanliness, safety, and service throughout the facility while coordinating the activities of operations managers and frontline staff. The Assistant Director serves as a key liaison between hospital administration and departmental teams, helping to maintain operational excellence and a positive patient experience.

Reports to: Systems Director, Environmental Services

Responsibilities

• Assist the Director of Environmental Services in managing the day-to-day operations of the housekeeping department
• Establish, implement, and monitor housekeeping standards, policies, and procedures to ensure compliance with facility expectations
• Coordinate work schedules, staffing plans, and daily assignments to provide consistent housekeeping coverage throughout the facility
• Participate in the recruitment, selection, onboarding, training, coaching, and performance management of housekeeping staff
• Supervise and develop a team of over 20 associates and 2 operations managers to promote engagement, accountability, and operational excellence
• Conduct routine inspections and quality audits, identify opportunities for improvement, and implement corrective action plans as needed
• Assist with facility relocations, special projects, and other operational initiatives
• Lead regular staff meetings and collaborate with leaders across departments to coordinate housekeeping services and support organizational goals
• Schedule and oversee major cleaning projects, ensuring appropriate staffing, equipment, and supplies are available
• Monitor housekeeping inventory levels and maintain adequate stock of departmental supplies
• Support budget development and expense management efforts within the department
• Foster a culture of safety, customer service, and continuous improvement

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant leadership experience required
• Healthcare environmental services, housekeeping, or facility operations experience preferred
• Demonstrated career progression and leadership experience within healthcare support services or hospitality operations
• Working knowledge of housekeeping procedures, quality standards, and regulatory requirements preferred
• Strong leadership, coaching, and team development skills
• Proven commitment to delivering exceptional customer service and operational excellence
• Excellent verbal and written communication skills, with the ability to effectively interact with associates, patients, clients, and leadership teams
• Strong problem-solving, organizational, and time-management abilities
• Ability to work effectively in a fast-paced environment, prioritize competing demands, and perform well under pressure
• Financial acumen with the ability to assist in budgeting, resource planning, and expense management
• Demonstrated ability to build collaborative relationships, drive accountability, and achieve operational goals
• Strong attention to detail, follow-through, and commitment to maintaining high-quality standards

Schedule

Full time; primarily Monday through Friday, 2nd shift 2p-11:30p with occasional weekends. More details are available upon interviewing.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates