ASSISTANT DIRECTOR OF ENVIRONMENTAL SERVICES, HOSPITAL

About the role

TouchPoint Reports to: Director of Environmental Services

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary As an Assistant Director of Environmental Services, you will support the Director of Environmental Services in overseeing the daily operations of the Environmental Services (EVS) Department within a hospital setting. You will help ensure a clean, safe, and patient-centered environment while maintaining compliance with regulatory, infection prevention, and organizational standards. This role partners closely with hospital leadership, department managers, and frontline associates to deliver exceptional service, operational efficiency, and a positive patient experience.

Responsibilities

• Assist the Director of Environmental Services in planning, directing, and managing the daily operations of the department
• Establish, implement, and monitor departmental standards, policies, and work procedures to ensure compliance with hospital, regulatory, and infection prevention requirements
• Coordinate and oversee the activities of Operations Managers and frontline EVS associates to ensure consistent service delivery across all assigned areas
• Develop staffing plans, work schedules, and assignments to ensure adequate coverage and efficient utilization of resources
• Interview, select, hire, onboard, coach, evaluate, and, when necessary, recommend corrective action or termination of associates in accordance with organizational policies and procedures
• Provide leadership, training, development, and performance management to departmental staff to promote engagement, accountability, and professional growth
• Conduct routine inspections, quality audits, and performance evaluations to ensure cleanliness, safety, and service excellence throughout the facility
• Collaborate with hospital leadership and department stakeholders to address operational needs, coordinate housekeeping activities, and support facility projects, moves, and renovations
• Lead and facilitate regular staff meetings, safety discussions, and communication forums to promote teamwork and operational alignment
• Manage special projects and periodic deep-cleaning initiatives, ensuring appropriate staffing, equipment, and supplies are available
• Monitor inventory levels, order supplies as needed, and maintain cost-effective inventory control practices
• Assist with department budgeting, expense management, labor productivity initiatives, and