Assistant Director, Community Management

Essential Duties And Responsibilities

• Active oversight of a reduced portfolio of Community Managers and/or Associate Managers in the regional office.
• Regularly attend industry events with dual objectives of education and business development.
• Act as a liaison and coordinate between departments and outside parties.
• Convey/express information/data effectively and accurately, seeking guidance from Vice President as needed.
• Demonstrate integrity and honesty while interacting with clients and team members.
• Actively participate in formulating and implementing company policies and procedures.

Community Management Operations

• Successfully manage and retain a small portfolio of key/tenuous client communities.
• Resolve every client conflict that comes to the Assistant Director’s attention within 24-48 hours, depending on the severity, collaborating with your leader as needed for guidance.
• Periodically attend regular board meetings and annual meetings for each account responsible for.
• Develop and maintain strong relationships with Association Boards on all accounts responsible for.
• Contact Board Members on a set cycle to discuss their satisfaction level with the management services being provided.
• Proof all outgoing work (meeting minutes, property inspections, action lists, board packets, newsletters, billing statements, budgets, audits, annual election material, miscellaneous mailers, etc.) for those Associations assigned to direct report Community Managers and Association Managers.
• Perform all other duties based on business needs.

Employee Engagement and Performance Management

• Collaborate and communicate with Vice President to set performance goals with Community Managers and Associate Managers considering individual strengths and weaknesses and ensuring goals are directly linked to the company objectives for the year.
• Provide one-on-one training and mentorship with the Community Managers and Associate Managers to ensure that management contract terms are met.
• Meet with direct report Community Managers and Associate Managers on a regular basis, both one-on-one and in a team environment, to promote the development of skills as well as team rapport.
• Collaborate with Vice President to monitor and recommend staffing needs; actively participate in the interview and hiring process, perform periodic and annual evaluations of subordinates, recommend, and implement discipline as required and conduct staff meetings.
• Achieve established employee retention objectives.

Requirements

• 4+ years of experience in the industry, managing homeowners’ associations, or related experience; mid- or high-rise experience strongly desired.
• 2+ years of supervisory experience across multiple locations; effective in motivating and building strong teams.
• Experience with staff management, project management, budget management and strategic goal development.
• Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices.
• Strong analytical, problem-solving, and creative thinking skills are a must.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Customer service driven.
• Strong financial background with substantial experience in budget development.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Minimum Education

College degree; or equivalent industry experience

Language Skills

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

License/Permits/Certifications Required

• Valid Driver’s License and State mandated vehicle insurance.
• CCAM® designation or CMCA® and AMS® designations required; CMCA®, AMS® and PCAM® designations desired.