Assistant Director, Clinical Services

About the role

Assist the Director of Clinical Services by providing clinical supervision for Clinicians, Clinical Coordinators at The Home in Walpole. Collaborate with program and campus leadership, referral review teams, and oversee services and treatment plans to ensure high-quality care consistent with program goals and youth needs.

Responsibilities

• Assist the Director of Clinical Services in overseeing intake and discharge processes, ensuring timely completion of paperwork and data entry for The Home in Walpole and Clifford Academy programs.
• Maintain program census and ensure adherence to agency guidelines.
• Assist with managing third‑party billing and insurance issues for all billable services.
• Help assign cases to staff, monitor caseload levels, and maintain a small personal caseload.
• Maintain the utilization review process.
• Ensure quality assurance standards are met for treatment planning, record keeping, and documentation (paper charts, EHR, Virtual Gateway).
• Monitor the treatment of all youth in relevant programs.
• Participate in clinical conferences, IEP meetings, administrative team meetings, and serve on agency committees as needed.
• Assist in coordinating and integrating services; regularly evaluate services and implement improvement plans with measurable outcomes.
• Establish, maintain, and nurture relationships with community, federal, state, and local agencies to support referrals.
• Provide regular one‑on‑one supervision to Clinicians, Clinical Coordinators, and Permanency Coordinators; give feedback and guidance for employee development.
• Administer performance evaluations and the performance management process.
• Assist in staff selection and termination; promote a positive work environment.
• Establish, review, and implement program policies and procedures; consider new processes and initiatives with Clinical and Campus Directors.
• Provide trainings within The Home’s Congregate Care network on areas of expertise.
• Facilitate case consultation as needed.
• Participate in developing and implementing the annual operating budget; monitor performance against allocations, investigate variances, and implement corrective actions.
• Communicate budget‑related issues with Clinical and Campus Directors.
• Participate in crisis prevention and intervention as needed.
• Provide program leadership in the absence of the Clinical Director and/or Campus Director.

Qualifications

• Master's degree in social work, mental health, or related discipline.
• Independent licensure (LICSW, LMHC, LMFT).
• 5+ years of clinical leadership experience.
• Proven leadership and management experience in a multi‑disciplinary setting.
• Five+ years of program‑specific clinical experience.
• Knowledge of children with complex psychiatric illnesses.
• Experience treating youth with a history of complex early‑childhood trauma or mental health differences.
• Computer literate, including Microsoft Office and Internet Explorer, with ability to learn new software applications.

Skills

Clinical supervision, case management, billing and insurance coordination, budget monitoring, staff training, policy development, crisis intervention, relationship building with community agencies, performance evaluation, documentation and EHR proficiency.

Benefits

• Generous time off: up to 15 days per year for new full‑time employees, plus 11 holidays and 5 sick days.
• Health, Vision, and Dental Insurance available.
• Extensive training for new staff.
• Tuition reimbursement of up to $3,000 per fiscal year.
• 403(b) Retirement Plan with employer match.
• Employer‑paid Long‑term and Short‑term Disability Insurance, plus Basic Life and AD&D Insurance.
• Additional benefits as described.