Assistant Department Manager (Tile)
About the role
This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company retail philosophy
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate department standards and changes to associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers courteously and assist with product questions
- Process customer transactions using POS system
- Handle customer refunds and exchanges
- Present 'how-to' classes to customers
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with safe lifting practices and company policies
- Knowledge of merchandise and installation
- Strong organizational and presentation skills
- Ability to communicate effectively with customers and colleagues
Skills
- Customer service skills
- Product knowledge
- Time management
- Communication skills
- Problem-solving skills
Benefits
- Bonus opportunities and career advancement
- 401(k) with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time
- Paid holidays
- Paid volunteer time off
Pay
Compensation details are subject to change and may vary based on qualifications and experience.
Schedule
Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Working Conditions
- Warehouse environment
- Moderate to noisy noise levels
- Physical demands: ability to lift, carry, push, pull, or otherwise move objects up to 60 pounds occasionally and up to 20 pounds frequently
- Requires frequent use of hands and fingers, standing, walking, reaching, climbing, stooping, kneeling, crouching, and crawling
Physical/Sensory Requirements
- Physical Work: Ability to exert 30 - 60 pounds of force occasionally and 20 - 30 pounds of force frequently
- Sensory Requirements: Ability to use hands and fingers to handle or feel, stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.