Assistant Department Manager (Stone)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete certification courses and demonstrate knowledge of merchandise and installation
• Communicate department standards and changes to associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers and assist with product questions and selections
• Process refunds and exchanges according to guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with safe lifting practices and company policies
• Knowledge of merchandise and installation
• Effective communication and problem-solving skills
• Ability to manage multiple tasks simultaneously

Skills

• Customer service skills
• Product knowledge
• Time management
• Communication skills
• Inventory management

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, dental, vision, life, and other insurance plans
• Paid vacation and sick time
• Paid holidays
• Paid volunteer time off
• Equal employment opportunity

Pay

Details about pay are not specified in the job posting.

Schedule

Store hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM

Physical/Sensory Requirements

• Exposure to warehouse environment and moving vehicles
• Moderate to noisy work environment
• Ability to exert 30-60 pounds of force occasionally and 20-30 pounds of force frequently
• Use hands and fingers to handle or feel
• Stand, walk, reach, climb, stoop, kneel, crouch, or crawl