Assistant Department Manager (Deco)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company philosophy
• Drive and teach the P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete certification courses and demonstrate knowledge of merchandise and installation
• Ensure proper merchandising, pricing, and organization of the department
• Communicate SOPs and changes to all associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet every customer courteously and assist with product questions
• Process customer transactions using POS system
• Handle customer refunds and exchanges according to guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and SOPs
• Basic knowledge of merchandise and installation
• Strong organizational and communication skills
• Physical ability to exert 30-60 pounds of force occasionally and 20-30 pounds frequently

Skills

• Customer service
• Product knowledge
• Training and development
• Inventory management
• Merchandising
• Point of Sale (POS) operations
• Customer service training

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid volunteer time off

Pay

$17.28 - $25.52 per hour

Schedule

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.