Assistant Department Manager (Deco)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Drive and teach the company's retail philosophy (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Direct and assist in processing merchandise to the showroom floor
• Communicate inventory needs to management
• Validate product placement and pricing within the department
• Greet and assist customers with product questions and selections
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and charge card acceptance procedures
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs
• Complete industrial truck proficiency testing and certification
• Communicate with management about inventory needs
• Answer the telephone according to accepted guidelines

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company's safe lifting practices and operating procedures
• Knowledge of merchandise and installation
• Understanding of standard operating procedures and ability to communicate changes to associates
• Completion of product specialist certification courses
• Ability to lift and move objects weighing up to 60 pounds occasionally and up to 20 pounds frequently
• Physical ability to stand, walk, reach, climb, stoop, kneel, crouch, and crawl

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Inventory management
• Training and development

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays
• Paid volunteer time off
• Equal employment opportunity

Pay

$16.78 - $23.22 per hour

Schedule

Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM