Assistant Department Manager (Deco)
Floor & Decor · North Fort Myers, FL · 3 wk ago
Information TechnologyFull-time
About the role
This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company retail philosophy
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate departmental standards and changes to associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers and assist with product questions
- Process customer transactions and refunds/exchanges
- Present 'how-to' classes to customers
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company safe lifting practices and operating procedures
- Basic P’s of retail knowledge (People, Position, Product, Presentation, Price, Promotion, Purchasing)
- Knowledge of merchandise and installation
- Understanding of departmental merchandising, pricing, and organization
- Ability to communicate standard operating procedures to associates
- Completion of industrial truck proficiency testing and certification
- Ability to follow cash, check, and credit card acceptance procedures
Skills
- Customer service skills
- Product knowledge
- Communication skills
- Time management
- Physical stamina
Benefits
- Bonus opportunities and career advancement
- 401(k) with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time
- Paid holidays
- Paid volunteer time off
- Equal Employment Opportunity