Assistant Department Manager (Deco)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate safe lifting practices and understand company’s philosophy on retail basics (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete certification courses and demonstrate knowledge of merchandise and installation
• Communicate standard operating procedures and inventory needs to management
• Direct and assist in merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet and assist customers with product questions and selections
• Process refunds and exchanges according to guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Communicate with management about inventory needs
• Answer the telephone according to guidelines

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and standard operating procedures
• Ability to drive and teach company philosophy on retail basics
• Completion of Industrial Truck (forklift) proficiency testing and certification
• Knowledge of merchandise and installation
• Effective communication and problem-solving skills

Skills

• Customer service skills
• Product knowledge
• Time management
• Physical stamina

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid volunteer time off
• Equal Employment Opportunity

Pay

Details of pay structure are not specified in the job posting.

Schedule

Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM