Assistant Department Manager (Deco)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company’s philosophy on retail basics (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation standards are met
• Communicate departmental policies and changes to associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers and assist with product questions
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and operating procedures
• Basic knowledge of merchandise and installation
• Strong organizational and presentation skills

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical stamina for warehouse work

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid volunteer time off
• Equal employment opportunity

Pay

$18.00 - $25.40 per hour

Schedule

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Working Conditions

• Warehouse environment
• Moderate to noisy noise levels
• Physical demands: ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly
• Use hands and fingers, stand, walk, reach, climb, stoop, kneel, crouch, crawl