Assistant Department Manager (Deco)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company retail philosophy
• Drive and teach the company's retail philosophy (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Direct and assist in processing merchandise to the showroom floor
• Communicate inventory needs to management
• Validate product placement and pricing within the department
• Greet and assist customers with product questions and selections
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and charge card acceptance procedures
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and standard operating procedures
• Proficiency in industrial truck (forklift) operation and certification
• Completion of product specialist certification courses
• Knowledge of merchandise and installation
• Timely communication of standard operating procedure direction and changes to all associates

Skills

• Customer service skills
• Product knowledge
• Time management
• Physical stamina for lifting and moving objects

Benefits

• Bonus opportunities and career advancement
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off

Pay

• Details about pay structure not specified

Schedule

• Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM

Working Conditions

• Exposure to a warehouse environment and moving vehicles
• Moderate to noisy noise levels in the work environment
• Physical Work: Ability to exert 30 - 60 pounds of force occasionally, and/or 20 - 30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Requires use of hands and fingers to handle or feel, stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.