Assistant Department Manager (Deco)
Floor & Decor · Doral, FL · 1 mo ago
Information TechnologyFull-time
About the role
This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate standard operating procedures to all associates
- Complete industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers and assist with product questions
- Process customer refunds and exchanges
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or an equivalent combination of education and experience
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company’s safe lifting practices and standard operating procedures
- Ability to drive and teach company philosophy around the basic P’s of retail
- Thorough understanding of merchandise and installation
- Effective communication and interpersonal skills
- Physical stamina to lift and move objects as needed
Skills
- Customer service skills
- Product knowledge
- Time management
- Communication skills
- Physical stamina
Benefits
- Bonus opportunities & career advancement opportunities at every level
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time
- Paid holidays plus a personal holiday
- Paid volunteer time off
- Equal Employment Opportunity