Assistant Department Manager (Deco)
About the role
This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company retail philosophy
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete certification courses and demonstrate knowledge of merchandise and installation
- Communicate department standards and changes to associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers and assist with product questions and selections
- Process refunds and exchanges
- Present 'how-to' classes to customers
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company’s safe lifting practices and standard operating procedures
- Thorough understanding of merchandise and installation
- Knowledgeable about the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
Skills
- Customer service skills
- Product knowledge
- Communication skills
- Time management
- Physical stamina
Benefits
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401(k) with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hours annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Pay
Compensation details are confidential and will be provided during the interview process.
Schedule
Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.