Assistant Deli Manager

Position Summary

The Assistant Deli Manager supports the Deli Manager in overseeing all aspects of deli operations, ensuring high-quality food production, exceptional customer service, and adherence to company standards. This role assists in driving sales, managing team performance, controlling costs, and maintaining a clean, safe, and efficient department.

Key Responsibilities

• Aid in managing daily deli operations including food preparation, merchandising, and inventory control
• Ensure all products meet quality, freshness, and presentation standards
• Maintain proper rotation, dating, and storage of all deli products
• Support ordering, receiving, and inventory processes to minimize shrink and out-of-stocks
• Ensure department cleanliness, equipment maintenance, and sanitation standards are met
• Provide outstanding customer service and ensure a welcoming environment
• Handle special orders, catering requests, and customer inquiries
• Resolve customer concerns quickly and professionally
• Promote deli offerings and drive sales through suggestive selling
• Assist in hiring, training, scheduling, and developing deli associates
• Provide coaching, feedback, and performance management
• Promote teamwork, accountability, and a positive work culture
• Ensure compliance with attendance and labor productivity standards
• Support achievement of department sales, margin, and labor goals
• Execute merchandising plans, displays, and promotions
• Monitor waste and implement cost-control measures
• Identify opportunities to grow sales and improve efficiency
• Ensure strict adherence to food safety, sanitation, and health department regulations
• Maintain proper temperature logs and food handling procedures
• Enforce company policies, safety standards, and regulatory compliance

Qualifications

• A high school diploma or equivalent is required
• Previous deli, food service, or grocery experience is preferred
• Supervisory or leadership experience is preferred
• Strong customer service and communication skills are required
• Ability to manage multiple priorities in a fast-paced environment is essential
• A flexible schedule including nights, weekends, and holidays is required

Physical Requirements

• Ability to stand for extended periods
• Frequent lifting of up to 40 lbs; occasional heavier lifting with assistance
• Work in hot and cold environments (kitchens, coolers, and freezers)

Key Competencies

• Customer Focus
• Food Safety & Quality Awareness
• Team Leadership
• Organization & Time Management
• Attention to Detail
• Problem Solving