Assistant Customer Service Team Leader Office

About the role

To be the advocate for our guests and consistently meet our guests' expectations by providing a friendly, helpful, easy, and safe shopping experience.

Pay

Pay Range: $18.00- $25.50

Responsibilities

• Responsible to greet, make eye contact and “Thank” each guest that you service.
• Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.
• Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.
• Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
• Responsible for the supervision of the Guest Service area.
• Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
• Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.
• Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.
• Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket).
• Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.
• Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Responsible for communicating new policies or promotional programs to our guests.
• Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

Skills

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi-task.
• Strong supervisory skills
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Basic Math skills

Qualifications

• High School Diploma or equivalent.
• 1-3 years related experience