Assistant Customer Service Team Lead - Office

About the role

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

Responsibilities

• Greet, make eye contact and “Thank” each guest that you service.
• Deliver a friendly, helpful, easy, and safe shopping experience that meets guests’ expectations.
• Project oneself in a professional manner in accordance with dress code and personal grooming policy.
• Work in a safe manner and maintain a neat and clean work area at all times in accordance with policies and procedures.
• Supervise the Guest Service area.
• Maintain all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
• Accurately process and report on daily/weekly cash and sales activities.
• Schedule, train and coach Guest Service teammates to ensure an exceptional shopping experience.
• Maintain cashier control reports and office security in accordance with company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket).
• Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.
• Ensure that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Communicate new policies or promotional programs to guests.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

Requirements

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi‑task.
• Strong supervisory skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Basic math skills.
• High School Diploma or equivalent.
• 1‑3 years related experience.

Pay

Pay Range: $19.50 - $25.50