Assistant Customer Experience Manager

About the role

Weis Markets is passionate about teamwork and the growth of its associates and communities. This role supports front-end operations and customer experience while fostering a respectful, appreciative work environment.

Responsibilities

• Promote excellent customer relations by instilling positive, customer-focused behavior with associates.
• Greet customers, answer questions, and resolve concerns promptly and professionally.
• Focus on continuous improvement in all areas of the department and implement changes to ensure progress.
• Assist the Customer Experience Manager in overseeing front-end operations and assume full responsibility in their absence.
• Enforce cash handling controls, security measures, and company policies related to front-end operations.
• Adhere to company and state laws regarding Anti-Money Laundering Compliance, tobacco/alcohol sales, lottery, price accuracy, WIC, and more.
• Oversee bookkeeping procedures and conduct unannounced audits on cashiers.
• Assist with onboarding, training, and performance reviews for Customer Experience Associates.
• Utilize the Learning Management System (LMS) and auto-scheduler to update associate availabilities, headcounts, and schedules.
• Control supply costs while ensuring adequate inventory levels for front-end supplies.
• Direct customer flow, monitor breaks and lunches, and ensure efficient checkout operations with minimal wait times.
• Oversee lot attendant service for shopping carts and customer vehicle loading.
• Operate front-end scanning equipment and registers, including proper bagging and checkout procedures.
• Assist with customer service phone calls and intercom announcements.
• Maintain equipment functionality and report issues promptly.
• Communicate promotions, sale items, and weekly ads to cashiers and generate sales through suggestive selling.
• Attend and participate in daily store huddles.
• Ensure safety and sanitation of the parking lot, entrance/exit, checkout area, and general department cleanliness.
• Follow cleaning schedules and OSHA requirements for work areas, equipment, and counters.
• Cooperate with coworkers and superiors to ensure smooth department and store function.
• Utilize company-provided PPE, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist with baling cardboard, receiving/unloading deliveries, or other duties as trained.
• May assist in other departments as needed.

Supervisory Responsibilities

• Supervises all associates within the department.
• May assume total leadership of the building in the absence of store management.
• The number of associates supervised depends on store size and management presence.

Qualifications

• Ability to perform essential duties satisfactorily with or without accommodation.
• Experience supervising associates within the department.
• Knowledge of front-end operations, cash handling, and customer service best practices.
• Familiarity with retail compliance, safety regulations, and sanitation standards.
• Proficiency in using retail systems such as LMS and auto-scheduler.

Pay

Hourly pay range: $17.00 – $25.00 per hour.