Assistant Customer Experience Manager

Location: 65 Meadow Green Drive

Responsibilities

• Promotes excellent customer relations by instilling positive customer‑focused behavior with associates.
• Greets customers, answers questions, and resolves concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and implements changes to ensure progress.
• Assists the Customer Experience Manager in overseeing all aspects of front‑end operations and performs the manager’s duties in their absence.
• Assumes complete responsibility for total store operations when store management is absent.
• Enforces cash‑handling controls and security measures to identify and prevent losses.
• Follows and enforces all company policies and procedures related to front‑end operations, including anti‑money‑laundering, tobacco and alcohol sales, lottery, price accuracy, WIC, etc.
• Oversees bookkeeping procedures.
• Assists Customer Experience Associates with change, price checks, voids, refunds, and conducts unannounced cash audits.
• Supports store management in onboarding and training associates, using the Learning Management System (LMS) and auto‑scheduler to manage availability, headcounts, and schedules.
• Controls supply costs while maintaining adequate inventory of items such as paper and plastic bags.
• Directs customer flow through the front end, ensuring sufficient open checkouts, monitoring breaks, and minimizing wait times.
• Oversees lot attendant service, assists customers with carts and loading groceries, and operates front‑end scanning equipment and registers.
• Answers phone calls with a polite attitude and makes intercom announcements as needed.
• Maintains functionality of equipment, hardware, and software; reports issues promptly.
• Communicates special promotions and sale items to cashiers and generates sales through suggestive selling.
• Participates in daily store huddles and stays knowledgeable of weekly ads, marketing promotions, and store layout.
• Ensures safety and sanitation of parking lot, porch, entrance/exit, and checkout area; follows cleaning schedules and OSHA requirements.
• Disposes of trash properly and keeps cart corrals and parking lot clear.
• Cooperates with co‑workers and superiors to ensure smooth department and store function; continuously improves job performance.
• May assist with baling cardboard, receiving and unloading deliveries, and operating power or hand jacks when trained.
• Uses all provided personal protective equipment (PPE) such as cut‑resistant gloves, safety cutters, and company‑sponsored footwear.
• May be called upon to assist in other departments as needed.

Supervisory Responsibilities

• Supervises all associates within the department.
• May assume total leadership of the building in the absence of store management.
• Number of supervised associates varies with store size and management presence.

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below represent the knowledge, skills, and abilities needed:

• Ability to supervise associates and assume building leadership when required.
• Capability to perform all listed responsibilities and duties.

Equal Opportunity Statement

Weis Markets is an Equal Opportunity Employer. We are committed to a policy of equal employment opportunity and will not discriminate on the basis of age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis. Applicants with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.