Assistant Customer Experience Manager

Location

1220 Chestnut Street

Responsibilities

• Promotes excellent customer relations by instilling positive customer‑focused behavior with associates.
• Smiles and greets customers, answers questions, and resolves concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and implements changes to ensure progress.
• Assists the Customer Experience Manager in overseeing all aspects of front‑end operations and performs their duties in their absence.
• Assumes complete responsibility for total store operations when store management is absent.
• Enforces cash‑handling controls and security measures to identify and prevent losses.
• Follows and enforces all company policies and procedures related to front‑end operations, including anti‑money‑laundering, tobacco and alcohol sales, lottery, price accuracy, WIC, etc.
• Oversees bookkeeping procedures.
• Assists Customer Experience Associates with change, price checks, voids, refunds, and conducts unannounced cash audits.
• Supports store management in onboarding and training Customer Experience Associates, utilizing the Learning Management System (LMS).
• Implements and communicates new programs and procedures to associates; recognizes and rewards performance and participates in annual performance reviews.
• Uses the auto‑scheduler system to update associate availabilities, headcounts, and schedules to meet business demands while achieving budgeted labor rates and sales‑per‑labor‑hour goals.
• Controls supply costs while maintaining adequate inventory of items such as paper and plastic bags.
• Directs the flow of customers through the front end, ensuring sufficient open checkouts, monitoring breaks, and minimizing wait times.
• Oversees lot attendant service, assists customers with shopping carts and loading groceries.
• Operates front‑end scanning equipment and registers, performs checkout procedures, and bags merchandise efficiently.
• Answers phone calls with a polite, positive attitude and makes intercom announcements as needed.
• Maintains functionality of equipment, hardware, and software; reports issues promptly.
• Communicates promotions and sale items to cashiers and generates sales through suggestive selling.
• Participates in daily store huddles and stays knowledgeable of weekly ads, marketing promotions, and store layout.
• Oversees safety and sanitation of parking lot, porch, entrance/exit, and checkout area; keeps cart corrals and lot clear.
• Ensures department and store sanitation, follows cleaning schedules, and meets health and OSHA requirements.
• Cooperates with co‑workers and superiors to ensure smooth department and store function; continuously improves job performance.
• May assist with baling cardboard, receiving, unloading, checking‑in, breaking‑down, and storing deliveries using power or hand jacks when trained.
• Utilizes all provided personal protective equipment (PPE), including cut‑resistant gloves, safety cutters, and company‑sponsored footwear.
• May be called upon to assist in other departments as needed.

Supervisory Responsibilities

• Supervises all associates within the department.
• May assume total leadership of the building in the absence of store management.
• Number of supervised associates varies based on store size and management presence.

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below represent the knowledge, skills, and abilities required:

• Ability to supervise associates within the department and assume building leadership when needed.
• Capability to manage front‑end operations, cash handling, customer service, and safety protocols.
• Proficiency with scheduling systems, LMS, and point‑of‑sale equipment.
• Strong communication, training, and performance‑review skills.
• Commitment to continuous improvement and adherence to company policies and legal regulations.

Equal Opportunity Statement

Weis Markets is an Equal Opportunity Employer. We are committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.