Assistant Customer Account Manager

Responsibilities

• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered data by reviewing, correcting, deleting, or reentering data.
• Answer phones and respond to emails in a courteous and timely manner.
• Communicate effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods.
• Escalates all non-routine customer inquiries appropriately to solve operational issues.
• Maintains operations by following policies and procedures and reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Affixes to the settlements manager with any special projects.

Requirements

• High School graduate or equivalent, College Degree preferred.
• Previous experience in a customer service setting.
• Good problem solving skills and ability to deliver excellent customer service in a demanding and fast paced environment.
• Strong attention to detail and accuracy with excellent task organization skills and ability to multitask.
• Above average numeracy/mental math skills.
• Proficiency in Microsoft Excel is strongly preferred.
• Direct experience in transportation/logistics is strongly preferred.