Assistant Community Manager - Willow Tree Grove

About the role

HNN Communities is a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties in Washington State. Our mission is to provide outstanding housing that balances short-term return on investment with long-term housing preservation and value, fostering a reputation of excellence in our communities, operations, and among our employees.

Responsibilities

• Affirmatively engage with prospective residents through the company's lead management software, email, and phone calls, appointments, and follow-up communication.
• Lease and tour apartment homes, guiding new residents through the application, tax credit, and move-in process.
• Support the overall marketing and leasing efforts of the community, including social media engagement, reputation management, advertising, marketing collateral, curb appeal, and pricing.
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Work effectively with Resident Relations to deescalate and resolve concerns.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programming, and local/non-profit programs.
• Affirmatively engage with prospective residents through the company's lead management software, email, and phone calls, appointments, and follow-up communication.
• Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community, including monitoring rents, new move-ins, and re-certifications.
• Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication.
• Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies.
• Affirmatively engage with prospective residents through the company's lead management software, email, and phone calls, appointments, and follow-up communication.
• Affirmatively engage with prospective residents through the company's lead management software, email, and phone calls, appointments, and follow-up communication.

Requirements

• Minimum 2 years of experience in property management, including sales/multi-family leasing.
• Strong operational background and leasing skills required.
• Prefer prior accounting or bookkeeping experience.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.

Qualifications

• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.

Skills

• Tax credit housing experience.
• Strong operational background and leasing skills.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Knowledge of Section 42 LIHTC program and associated compliance processes.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using property management software, preferably Yardi.
• Excellent written and verbal communication skills.

Benefits

• Over 90% company-paid medical benefits for employee coverage.
• 100% company-paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company-paid life insurance, AD&D, and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• Up to 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

Pay

$24.00 to $26.00 per hour.

Schedule

Monday - Friday, 8:00AM to 5:00PM.