Assistant Community Manager - Sacramento - Elk Grove, CA

About the role

USA Multifamily Management, Inc. manages residential multifamily communities throughout California and Nevada, ranging from 52 to 397 units. The company specializes in Tax Credit and Section 42 properties (LIHTC – Low Income Housing Tax Credit) and is a subsidiary of USA Properties Fund, Inc., a full-service, privately owned real estate investment and development organization.

This Assistant Community Manager position is for a 168‑unit family community in Elk Grove, CA. The role reports to the Community Manager, is non‑exempt, and follows a full‑time schedule.

Responsibilities

• Maintain compliance with all general and community‑specific regulations, including LIHTC (at varying AMI levels), Bond, MHP, RHCP, and/or HOME program requirements.
• Understand and present information clearly; ensure paperwork is completed accurately and processed as directed by the Community Manager, Compliance Department, or third parties.
• Complete initial applications within two weeks of application date and perform resident recertifications on time.
• Manage multiple tasks simultaneously while balancing quality and deadlines; apply critical thinking to solve problems.
• Work collaboratively to achieve community and company goals.
• Conduct all business in accordance with company policies, Fair Housing, ADA, Fair Credit Reporting Act, and all other applicable apartment laws.
• Make consistent efforts to maximize rental income.
• Review aged receivables reports regularly and collect outstanding balances from current and former residents.
• Assist the Community Manager with review of community financials and expenses.
• Post resident rent payments, including subsidy/housing rent payments where applicable.
• Develop and maintain positive, professional relationships with internal and external stakeholders.
• Handle resident complaints, concerns, and special requests as directed by the Community Manager.
• Monitor marketing efforts and develop new strategies as needed.
• Respond to incoming leasing inquiries (waitlist, telephone, email, walk‑in) and maintain a current database of all traffic‑related activities.
• Complete required monthly reports.
• Use proper personal protective equipment (PPE) when completing tasks.
• Address and report any potential safety hazards to supervisors immediately upon discovery.

Requirements

• Minimum six (6) months of on‑site property management experience at a Tax Credit / Section 42 property (LIHTC).
• Computer proficiency in Microsoft Word, Excel, and Outlook.

Qualifications

• Strong customer service and sales skills.
• Experience with YARDI Voyager is a plus.
• Valid driver’s license from the state of residence.
• High School Diploma or GED preferred, but not required.

Benefits

• Medical, dental, vision, and chiropractic insurance
• Paid time off, including holidays and 8 hours of paid volunteer time per year
• Unpaid time off
• Bonus program eligibility
• Wellness incentive program
• 401(k) retirement savings plan with company match
• Life insurance
• Pre‑tax healthcare and dependent care flexible spending accounts
• Regular training opportunities and career development planning
• Tuition assistance and professional designation reimbursement
• Scholarship opportunity for dependents of full‑time employees
• Employee referral bonus program
• Employee Recognition and Appreciation Events

Pay

Competitive hourly rate depending on experience, starting at $26–$28 per hour.

Schedule

Full‑time, non‑exempt position.