Assistant Community Manager - Montecito - San Antonio, TX

About the Role

The Assistant Community Manager works closely with the Community Manager to ensure the smooth operation of the property and acts as the Community Manager in their absence. This role is responsible for computing, classifying, and recording numerical data to maintain complete financial records while assisting with leasing, marketing, and resident relations.

About Valiant Residential

With over 37 years of experience, Valiant Residential is a next-generation property management leader attuned to the needs of property owners and residents. Driven by a Valiant Spirit—bold, innovative, and committed to excellence—we foster prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking.

Why Work at Valiant?

Valiant Residential builds careers, not just jobs. Consistently ranked as a "Top Place to Work," we offer competitive total compensation, comprehensive benefits (including free health insurance options and 401(k) matching), and ample time off. Growth is expected, with career development opportunities, a collaborative culture, and a commitment to innovation.

Responsibilities

• Assist in preparing advertising materials and showing units to applicants.
• Maintain records of rental levels for comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects, qualify them by covering all criteria, and secure deposits in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability reports and process applications for approval (credit checks, rental history, etc.).
• Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals, distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and provide them to the Community Manager immediately.
• Type leases, complete paperwork, and input information into the Yardi system accurately and on time.
• Review leases with the Community Manager before obtaining signatures.
• Assist the management team with various tasks as required.
• Consistently implement community policies.
• Prepare and maintain complete resident files, late notices, and notices to pay rent.
• Assist in the collection of rents and preparation of receipts.
• Assist with legal proceedings and lease preparation, signing, and administration.
• Operate computers with accounting software to record, store, and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding invoice accuracy, purchase orders, and coding according to company procedures.
• Ensure all invoices are approved, entered, and paid promptly.
• Complete maintenance service requests quickly and inform the maintenance team.
• Answer resident questions about the community, repairs, rent, and rules; follow up promptly if unable to respond immediately.
• Ensure maintenance repairs are handled satisfactorily by contacting residents with completed service requests weekly.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Enforce community policies.

Requirements

• Fair Housing Certification or willingness to obtain before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Strong oral and written communication skills in English; bilingual in Spanish is a plus.
• Positive attitude and ability to maintain professionalism under all circumstances.
• Willingness to participate in training to comply with new and existing laws.
• Valid driver’s license with a good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred.
• Neat, clean, and professional appearance throughout the workday.
• Compliance with expectations as demonstrated in the employee handbook.
• Ability to diffuse and respond to customer concerns to avoid escalation.

Qualifications

• High school diploma or equivalent; 2+ years of college preferred.

Skills

• Proficiency in accounting software and property management systems (e.g., Yardi).
• Strong organizational and multitasking abilities.
• Attention to detail in financial record-keeping and lease administration.

Physical Requirements

• Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more.
• Ability to walk the property for up to 8 hours (or more) in various weather conditions.
• Ability to climb stairs for showing properties to prospective tenants.
• Ability to lift up to 30 lbs. as needed.

Benefits

• Free health insurance options.
• 401(k) matching.
• Competitive total compensation and time off.
• Career development opportunities.