Assistant Community Manager - Manhattan, NY (Parc East)

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them.

Responsibilities

• Drive the entire sales process, building strong connections with prospects and residents, and delivering exceptional customer service to facilitate lease renewals, with a clear pathway for career growth towards a Community Manager position.
• Leading, mentoring, and training in sales, marketing, and customer service for a positive work environment.
• Managing financial transactions, including payments and audits, for accurate resident file maintenance.
• Utilizing effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts.
• Explaining lease provisions, overseeing move-in activities, and conducting orientations for new residents.
• Responding promptly to resident calls and emails, proactively address needs, and follow up on concerns.
• Maintaining effective communication with maintenance staff, ensuring resident needs are met.
• Proactively monitoring property trends for future occupancy needs.

Requirements

• Residential (apartment) property management experience.
• Customer service and sales experience.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.