Assistant Community Manager - Manhattan, NY (Hudson Crossing, Mantena, Ten 23)

About the role

As an Assistant Community Manager, you will drive the entire sales process, building strong connections with prospects and residents, and delivering exceptional customer service to facilitate lease renewals, with a clear pathway for career growth towards a Community Manager position.

Responsibilities

• Leading, mentoring, and training in sales, marketing, and customer service for a positive work environment
• Managing financial transactions, including payments and audits, for accurate resident file maintenance
• Utilizing effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts
• Explaining lease provisions, overseeing move-in activities, and conducting orientations for new residents
• Responding promptly to resident calls and emails, proactively address needs, and follow up on concerns
• Maintaining effective communication with maintenance staff, ensuring resident needs are met
• Proactively monitoring property trends for future occupancy needs

Schedule

Tuesday-Saturday: 9am-6pm

Requirements

• Residential or commercial property management experience
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the team member will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Team members, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems
• Ability to use the computer effectively and read written communications
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
• May be required to climb stairs depending on the property structure

Pay

$30.03/Hr - $33.37/Hr. For hourly roles: Team Members are eligible for overtime pay and performance incentives. The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation and company holidays
• Exclusive team member housing discounts

Qualifications

Managerial Experience