Assistant Community Manager - Ivy Point Cypress

About the role

This dual-focus role requires a balance of financial acumen and customer-centric sales skills to support the overall success of the community.

Responsibilities

• Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community, including accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations.
• Utilizes property management software to record, track, and report on all financial activities.
• In addition to operational support, this role plays a key part in driving leasing performance and resident satisfaction.
• Engages prospective residents through personalized tours and consultative conversations to understand their needs and match them with the right housing solutions.
• Builds strong relationships with residents and prospects, maintains a deep understanding of community offerings, and contributes to occupancy goals through proactive outreach and follow-up.
• Manages daily financial activities including rent collection, payment posting, bank deposits, reconciliations, invoice processing, and reporting.
• Maintains accurate records and ensures integrity of property management systems.
• Drives occupancy and revenue through full-cycle leasing activities, including prospect engagement, tours, application processing, screening, lease preparation, and seamless move-in coordination.
• Monitors resident accounts, communicates outstanding balances, and enforces lease terms while executing collection strategies to minimize delinquency and protect revenue.
• Implements and supports marketing strategies, outreach initiatives, and community events to generate qualified traffic and meet leasing goals.
• Stays informed on market conditions and competitor positioning.
• Delivers exceptional service to residents and prospects, proactively follows up to drive conversions and renewals, and responds promptly to concerns to support satisfaction and retention.
• Ensures the community, amenities, and show units meet company standards by maintaining a high-quality presentation and coordinating with maintenance teams.
• Supports lease renewals, move-ins, and move-outs in compliance with policies and legal requirements, ensuring proper documentation and timely execution.
• Operational Oversight & Compliance: Utilizes property management systems to track leasing performance, maintain resident/prospect data, and ensure adherence to company policies, procedures, and legal requirements, including evictions.
• Leadership & Team Support: Acts as Manager-on-Duty in the absence of the Community Manager, coordinating daily operations, supporting team members, and ensuring community performance standards are met.
• Stakeholder Engagement: Assists in managing client/owner relationships, participates in tours and reporting, and engages in community partnerships and networking to support business objectives.

Qualifications

• Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university.
• 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team.

Specialized Skills

• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
• Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).