Assistant Community Manager- Hearth on Broad

About the role

You're the reason it all runs smoothly. You are the one who keeps the details straight: the accounts current, the residents heard, the move-ins seamless. You are right beside the Community Manager, ready to step up, learn the business end to end, and grow into running a property of your own.

Responsibilities

• Collect and process rent, track resident accounts, issue late notices, and assist with collections and write-offs.
• Cookinate move-ins and move-outs, including inspections, documentation, and deposit accounting.
• Respond to resident inquiries, concerns, and complaints quickly and professionally.
• Oversee maintenance requests and keep work orders moving to completion.
• Manage lease renewals, violations, and notices in line with company policy.
• Support marketing and community outreach that drives occupancy.
• Help with leasing: give tours, process applications, and prepare lease agreements.
• Keep accurate records across CRM systems and resident files.
• Aid with invoices, financial reporting, occupancy and delinquency tracking, and monthly and annual reporting.
• Hit community goals, including renewals, occupancy, turn times, and at least a 35% rental closing ratio.
• Support resident retention, including organizing and running the occasional resident event.
• Follow all safety procedures in the Employee Handbook, SOPs, and on-equipment labels.
• Ensure compliance with Fair Housing, safety procedures, and company policy, and represent Roundhouse professionally at all times.

Requirements

• A high school diploma or GED.
• At least one year of bookkeeping, accounting, financial, or related experience.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• A working knowledge of the laws and regulations that govern property management.

Qualifications

• A genuine customer-service mindset and real passion for the work.
• A strong desire to lead, both in your role and in your local community.
• Excellent communication and interpersonal skills.

Skills

• Experience with Yardi Voyager, RentCafe, Appwork, or similar CRM tools.

Benefits

This is full-time work with pay, benefits, and perks built around your well-being, your growth, and your sense of community. Health and wellness Medical coverage, including a zero-cost employee plan Dental and vision coverage Mental wellness program Gym membership stipend Financial security 401(k) with employer match Company-paid life insurance Short-term and long-term disability options Lifestyle and culture Paid time off plus 9 company-paid holidays Paid maternity and parental leave Employee housing discount Cell phone stipend Alternative transportation allowance Monthly coffee coupon Perks at Work program Recognition and growth Professional development support Peer recognition program

Pay

$21-$23 per hour

Schedule

Monday-Friday 9am-6pm