Assistant Community Manager

Supports the daily operations of a multifamily community, contributing to strong financial performance, leasing success, and resident satisfaction. This role plays a key part in ensuring operational efficiency, accurate financial processes, and a high-quality resident experience in alignment with Thompson Thrift’s standards.

Responsibilities

• Support leasing performance by assisting with follow-up, application processing, and renewal coordination
• Monitor leasing activity, traffic, and conversion trends, providing insights to support occupancy goals
• Oversee rent collections and delinquency management in accordance with company policies and legal requirements
• Maintain accurate resident ledgers, including posting payments, adjustments, and account activity
• Prepare and process daily deposits while ensuring compliance with company accounting procedures
• Assist with financial reporting, documentation, and coordination with internal teams
• Coordinate move-ins, move-outs, and associated inspections to ensure accuracy and compliance
• Provide operational support to leasing team members and assist during high traffic periods as needed
• Support resident communication and assist in resolving escalated concerns
• Organize and coordinate resident engagement activities to support retention and satisfaction
• Monitor service requests and ensure timely follow-up with maintenance teams
• Maintain community standards for cleanliness, organization, and presentation
• Provide support for essential operations in the absence of the Community Manager, as needed

Requirements

• High school diploma or GED required; equivalent experience considered; some college preferred
• Minimum of 2 years of relevant experience
• At least 1 year of experience in an on-site leasing role preferred
• Experience in property management, business operations, or Class A / luxury communities preferred
• Flexibility to work evenings, weekends, and assist with after-hours emergencies as needed
• A valid driver’s license and reliable vehicle is required for routine outreach marketing and shopping comps
• Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation
• Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity is a plus

Skills

• Strong organizational and financial aptitude
• Excellent communication skills with the ability to professionally engage residents and team members
• Proficiency with property management software and Microsoft Office Suite
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Customer-focused mindset with a commitment to service and operational excellence

Benefits

• Values-Driven Culture – Excellence, Service, and Leadership guide everything we do
• Career Growth – Training, mentorship, and long-term development opportunities
• Work-Life Support – Competitive benefits, flexibility, and wellness programs
• Real Impact – Hands-on involvement in industry-leading multifamily projects

Pay

Colorado Pay Range: $24 - $27 USD per hour