Assistant Community Manager

About the role

The Scion Group is hiring an Assistant General Manager to join their team. This position plays a crucial role in the execution of their vision for student living communities.

Responsibilities

• Aid in attracting and hiring new team members, focusing on employee retention.
• Support the General Manager in the training, coaching, and development of team members.
• Manage the property's onsite schedule, including after-hour on-call shifts.
• Partner with the General Manager to enhance the employee experience through various initiatives.
• Prepare and respond to all community aspects, including market analysis, physical condition, policies, and procedures.
• Handle legal and resident notices, file evictions, manage resident accounts, and coordinate accounts receivables.
• Oversee the safety and sanitation of the community, ensuring compliance with codes and standards.
• Conduct monthly property walks and complete scorecard assessments for inspections.
• Coordinate work orders with appropriate staff or vendors to ensure timely completion and high customer satisfaction.
• Assist in the annual turnover process, including goal setting, expectation setting, and deadline management.
• Manage damage claims and billing processes, ensuring accurate and timely resolution.
• Ensure efficient and successful move-in, room assignment, transfer, and move-out processes.
• Provide hands-on assistance during move-out inspections and vendor service walks.
• Prepare and post monthly end reports, reconcile accounts receivable, enforce late fees, and manage NSF fees.
• Manage customer sales interactions, perform market surveys, and execute customer experience initiatives.
• Monitor customer feedback and develop action plans to improve the resident experience.

Requirements

• Exceptional written and verbal communication skills.
• A strong focus on detail and attention to detail.
• A customer-centric mindset.
• One to two years of experience working in living communities or property management.
• Proficiency in Property Management Systems (Entrata preferred).
• Experience with relevant systems and platforms such as Greenhouse, Lattice, Turnable, and Qualtrics.
• Knowledge of Microsoft Office.
• Experience with Ops Technology tools like ClickUp.
• Experience with Scion Intelligence operational details.

Qualifications

• Ability to act as General Manager in absence.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Passionate about creating positive and engaging living environments.

Skills

• Customer service and relationship management.
• Leadership and team management.
• Problem-solving and decision-making.
• Adaptability and flexibility.
• Attention to detail and accuracy.
• Effective communication and interpersonal skills.

Benefits

• Exempt Discretionary annual bonus.
• Paid Time Off.
• Floating Holidays.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) Matching.
• Paid Parental Leave.
• Learning reimbursement opportunities.

Pay

Salary range: $60,000 - $80,000 annually.

Schedule

Daytime business hours with occasional non-traditional hours during peak times, emergencies, and inclement weather.