Assistant Community Manager

About the Role

KETTLER has an opening for an Assistant Community Manager at The Gramax, an apartment community in Silver Spring, MD. Under the direction of the Community Manager, this role is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Compensation

$25.00 - $26.00/hour

Benefits

• Paid Time Off
• Health, Dental, Vision insurance
• Life Insurance
• Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and a positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at the property.
• Handling all aged delinquency collection practices.
• Processing all move-in and move-out protocols to ensure proper accounting of resident ledgers.
• Processing all renewals.
• Handling leasing overflow by showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Helping manage efficient rental collections, rent postings, and daily deposits.
• Contributing to the achievement of team goals, leasing benchmarks, and resident retention.
• Supporting outreach initiatives that effectively market/promote the property.
• Understanding the current sub-market and mentoring others to ensure their comprehension.
• Leading by example to maintain a high-performing, customer-focused team.
• Contributing to resident satisfaction and the achievement of property goals.
• Performing other duties as assigned.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers professionally.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate segment preferred.
• Extensive knowledge of Property Management software programs.