Assistant Community Manager

Position Summary

The Assistant Community Manager assists the Community Manager with the overall operation of the property. This position is also responsible for collecting and posting rent payments; managing resident delinquencies, evictions, and legal notices; and performing pre-close and closeout accounting processes.

Essential Duties & Responsibilities

• Maintains all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
• Accurately and timely completes daily, weekly and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Collections delinquent account balances from previous residents.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Leases apartments as needed.
• Responsible for shopping competitive properties.
• Demonstrates social media activity and experience in managing and creating engaging content across various platforms.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
• Processes move-ins, move-outs, and lease renewals.
• Audits all new and current lease agreements and resident files for accuracy.
• Assists Community Manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Composes and prepares routine correspondence, rental notices, and other letters and memorandums.
• Assists the Community Manager in resident relations and problem resolution.
• Assists Community Manager with Timecard submission.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Manager.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.
• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel and Entrata (or other on-site accounting software.)
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic to intermediate mathematical and accounting functions.
• Ability to read and comprehend financial statements, such as budgets, financial reports, accounting information, etc.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to close a sale.
• Ability to manage a team.
• Ability to train.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.
• Real estate license (if required by state).
• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
• Must be reachable at all times via phone or pager, except during approved time off.
• Ability to work weekends and non-traditional holidays.
• Must be available to work on-call or when needed due to staffing shortages.
• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.
• Frequent climbing, reaching, use of fingers, talking and hearing.
• Moderate pulling.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to lift and/or move up to 50 pounds.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire and radiation.