Assistant Community Manager

About the Company

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. We believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through a tech-forward, entrepreneurial approach to affordable housing. We operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly and taking appropriate action to resolve service issues.
• Ensures the property’s maintenance team members respond to and complete resident service requests.
• Assists tenants with requests, questions, problems, and complaints.
• Alerts staff of move-ins, move-outs, and any emergencies.
• Provides excellent customer service and displays a courteous and professional attitude toward all residents and visitors.
• Regularly tracks arrears and follows up with tenants per company policy.
• Oversees the lease renewal program for appropriate retention rate.
• Works within the house legal team to track the status of rent payments.
• Oversees accounting transactions and ensures all rents are collected, posted, and deposited daily.
• Creates purchase orders in Yardi.
• Answers phone calls, messages, and emails promptly; within a few hours but never exceeding 24 hours.
• Performs or assists with any operations as required to maintain workflow and meet schedules.
• Performs other duties as needed.

Qualifications

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi, and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great customer service skills.
• Able to learn and work with property management applications.
• Quick learner with a great attitude.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.