Assistant Community Manager

About the role

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and enhance the apartment living experience. This position requires 1-3 years of multifamily experience or equivalent, along with supervisory experience.

Responsibilities

• Affirm and execute an effective sales and marketing strategy
• Motivate and coach leasing consultants to achieve community goals
• Manage and convert prospect leads, presenting and educating residents on community information
• Resolve customer service concerns promptly and professionally, fostering high customer loyalty and satisfaction
• Support residents during move-in, lease renewals, move-out, and transfers
• Call or visit competitive market communities to stay updated on market conditions
• Plan and execute resident activities and events to strengthen community connections
• Follow all applicable policies and procedures to ensure compliance with federal, state, and local laws and regulations

Requirements

• 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment
• 1 or more years of supervisory or training experience
• High school diploma or equivalency (GED)
• Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Qualifications

• Strong leadership and communication skills
• Ability to manage multiple tasks and prioritize responsibilities
• Experience with CRM systems and database management
• Knowledge of fair housing laws and regulations

Skills

• Excellent interpersonal and customer service skills
• Strong organizational and problem-solving abilities
• Effective communication and presentation skills
• Ability to work independently and as part of a team

Benefits

We offer a competitive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts. AvalonBay is an equal opportunity employer committed to diversity and inclusion.