Assistant Community Manager

About the role

The Assistant Community Manager supports the Community Manager in office operations, leasing performance, resident relations, and team coordination to help the property achieve sales, service, and operational goals.

Responsibilities

• Assist in setting and achieving community sales & collection goals
• Coach leasing staff and support prospect conversion
• Lease apartments and maintain lead management activity
• Support revenue growth and expense control initiatives
• Complete final account statements upon move out in accordance with local & state requirements
• Assist with renewals, move-ins, move-outs, and transfers
• Resolve resident issues professionally and promptly
• Assist with accounting month-end reporting, ensuring accuracy in reporting and close-out procedures
• Analyze market data and monitor competition
• Coordinate resident events and engagement activities
• Ensure compliance with Fair Housing and company policy

Requirements

• 1–3 years of multifamily or closely related experience
• 1+ year of supervisory or training experience
• High school diploma or GED
• Strong customer service, organizational, and coaching skills

Preferred Qualifications

• Bachelor's degree
• Experience with administrative and property management software
• Strong knowledge of leasing operations and resident lifecycle management

Skills

Communication Skills

• Strong leadership and team communication skills
• Ability to professionally manage resident concerns and service recovery situations
• Effective coaching and performance feedback communication abilities
• Strong organizational and administrative communication skills
• Ability to communicate operational priorities clearly and effectively
• Strong verbal and written communication with residents, vendors, and leadership
• Ability to balance customer service and operational accountability conversations
• Strong conflict resolution and decision-making communication skills

Technology Skills

• Proficiency with property management software and leasing platforms
• Strong Microsoft Office Suite skills, including Excel and Outlook
• Ability to manage operational reports, resident accounts, and leasing activity
• Experience with budget tracking, invoice processing, and administrative systems
• Ability to maintain accurate resident, financial, and leasing records
• Familiarity with digital resident communication and work order systems
• Ability to learn and adapt to new operational and reporting technologies quickly

Physical/Work Requirements

• Mix of office, touring, and onsite operational activity
• Weekend participation may be required

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short-Term Disability Insurance
• Company-paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately). Eligible employees are automatically enrolled at a 4% contribution rate*
• Paid Time Off: 5.23 hours accrued per pay period (17 days per year)
• 11 paid holidays per year
• Paid parental leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months of employment; 12 weeks as primary caregiver after 2 years of employment
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months)

*Employee must be at least 21 years of age and have worked for the Company for at least 60 days.