Assistant Community Manager

About the Role

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence. The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships built within your communities, including vendor partners, regulatory, and social services partnerships.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns, including seeking resources throughout the organization.
• An Approach that is Positive and Professional – Consistently demonstrate active listening and understand that your participation and support are integral to the success of Avanath, ensuring each resident and staff member feels seen, heard, and valued.

Responsibilities

Resident Relations & Customer Service

• Provides A+ customer service at all times.
• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner.
• Functions as a resource center for residents on all matters affecting their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secure, confidential file for each resident.
• Handles phone calls, greets walk-ins, and manages foot traffic.
• Assists with leasing duties, including touring prospective residents.

Fiduciary

• Handles all monies of the property, including collecting, posting, and depositing rents, security deposits, and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed; communicates with residents regarding outstanding balances and enforces lease agreements.
• Assists with Monthly Projection Reporting, inspects vacancies, make-ready apartments, and models.
• Inspects the property for community policy violations, needed repairs, and overall landscaping.
• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by the Community Manager.

Staff Leadership

• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
• Oversees property operations and staff in the Community Manager’s absence.
• Supports Leasing Consultants in leasing apartments and ensures Fair Housing guidelines are followed.
• Manages compliance file maintenance under the direction of the Compliance department and Community Manager.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Manages compliance file maintenance under the direction of the Compliance department and Community Manager.
• Follows the Company’s established procedures related to evictions, including proper notice requirements, evicting residents, and representing the property in court hearings.

Requirements

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful, mature, flexible.
• Resourceful and organized.
• Solid computer knowledge: Windows (Word, Excel), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Physical Demands & Working Conditions

• Classified as essential staff; expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

Benefits

• Culture Built on Purpose and Core Values – A commitment to integrity, a spirit of caring, and a focus on continuous improvement.
• Comprehensive Benefits – Health, dental & vision, 401(k), personal time off, and paid holidays.
• Growth Opportunities – Based on achievement with an emphasis on promoting from within.
• Development – Commitment to creating learning opportunities, including online training platforms, classes, and one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and DEI are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to proactively and creatively achieve our mission.

We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our diversity initiatives include practices and policies on recruitment, selection, compensation, benefits, professional development, promotions, transfers, and work/life balance through flexible schedules.

Pay

Compensation Range: $29–$31 USD per hour.