Assistant Community Manager

About the Role

The Assistant Community Manager serves as the strength and support of the property by assisting the Community Manager in administering and supervising the overall management of the property. This role includes all functions related to multi-family property leasing, marketing, and resident relations.

Reports to: Community Manager, Regional Property Supervisor, and/or Regional Vice President. Supervises the entire onsite staff during the Community Manager’s absence.

Responsibilities

• Use the approved lease and credit reporting application.
• Process payments in accordance with company policy.
• Track late payments, apply late charges, and send out late notices in accordance with company policy.
• Handle NSF/returned checks and follow up on delinquencies in accordance with company policy.
• Make all collections by the established close-out date.
• Process all evictions and proceed through the judicial system in accordance with company policy.
• Complete final account statements in accordance with company policy.
• Send all collection files to the appropriate agency within thirty (30) days of move-out.
• Assume the Property Manager’s duties and authority in their absence, following company and property guidelines.
• Perform all functions related to multi-family property leasing, marketing, and resident relations.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; college degree preferred.
• One (1) year of experience in multi-family property management.
• National Apartment Leasing Professional (NALP) certification preferred.
• Certified Occupancy Specialist (COS) preferred.
• Tax Credit Specialist (TCS) preferred.
• Housing Quality Standards (HQS) preferred.
• Uniform Physical Condition Standards (UPCS) preferred.
• LIHTC training preferred.

Skills

• Multi-family leasing, accounting, marketing, and customer service background or a combination of accounting skills/education with customer service experience.
• Supervisory skills sufficient to manage team members in the Community Manager’s absence.
• Ability to read, write, and communicate effectively.
• Professional interaction with residents, vendors, contractors, and clients.
• Mathematical skills.
• Proficiency in using office equipment, property management software(s), and Microsoft Office.
• Basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and local, city, and state ordinances.