Assistant Community Manager - 25 North Lex

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally.

About the role

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community. Responsibilities include completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent and fees, completing bank deposits and reconciliations, and using property management software to record and report financial activities.

Responsibilities

• Complete daily financial transactions, including collecting and posting rent, fees, and other payments, preparing bank deposits, reconciling bank accounts, and processing invoices and payables.
• Operate property management software (Yardi/Entrata) by entering required data, completing updates, and ensuring system integrity.
• Review resident files and accounting records to identify unpaid or late fees, communicate with residents about outstanding balances, and enforce lease terms to maximize revenue.
• Review and submit vendor, contractor, and service provider invoices for payment, reconciling work performed or products purchased, obtaining approvals, and coding charges to appropriate accounts.
• Follow established eviction procedures, including proper notice requirements, representing the community in court hearings, and evicting residents as needed.
• Process resident move-outs by reviewing lease terms, applying deposit and lease cancellation fees, and ensuring compliance with legal requirements.
• Promote resident satisfaction and retention by addressing complaints, questions, and service issues in a timely manner.
• Act as on-site supervisor in the absence of the Community Manager by delegating daily tasks, coordinating maintenance, and ensuring compliance with company policies.
• Assist in managing client/owner relationships by conducting community tours, providing performance updates, and responding to requests.
• Support leasing and marketing efforts by greeting prospective residents, gathering information, showing apartments, and assisting with rental applications and credit verification.
• For California: Review all completed move-in files prior to submission to the Community Manager for approval.

Requirements

• Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
• 1-3 years of relevant experience in residence life and/or property management, demonstrating skills in community management, sales, marketing, and customer service.
• Understanding of lease terms, lease enforcement, and collections.
• Excellent written and verbal communication skills.
• Detail-oriented, self-motivated, and able to work independently or as part of a team.

Skills

• All required state and local licenses/certifications.
• Valid driver’s license to operate a golf cart on property.
• Proficiency in internet, word processing, spreadsheet, and database management programs.
• Strong proficiency in property management software (Yardi, OneSite, Entrata, etc.).

Travel / Physical Demands

• Work in an office environment with frequent exposure to outside elements, including temperature, weather, odors, and landscape conditions.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, or maneuver weights up to 20 pounds independently and 50 pounds with assistance.
• Routine local travel may be required for bank deposits, training, or other responsibilities.
• Occasional travel may be required for business meetings or training programs.

Pay

The hourly range for this position is $37.00 - $39.00. Additional compensation may include eligibility for quarterly or annual bonus programs based on individual and company performance.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low or free employee-only medical coverage; costs discounted after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Benefits are offered for full-time employees. For union and prevailing wage roles, compensation and benefits may vary due to collective bargaining agreements or local governing authority.