Assistant Coach

About the role

We are looking for a passionate health and fitness enthusiast who will be responsible for the hands-on delivery of our Assistant Coaching service across North America. You will work directly with our Coaches to manage a subset of their clients, ensuring a high-quality, branded coaching experience that drives client satisfaction and retention.

Responsibilities

• Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand.
• Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols.
• Manage client inboxes daily to provide motivation and answer questions within established service levels.
• Maintain a credible and authentic coaching presence in all client interactions.
• Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies.
• Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols.
• Adhere to our SLAs for response times and proactive reach-outs to clients.
• Manage the commercial lifecycle of clients, including handling renewals and cancellations.
• Identify upsell opportunities and successfully handle them end-to-end.
• Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.

Qualifications

• Must be available to work weekends, nights and holidays.
• A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating steps.
• An "athlete’s heart" and a "teacher’s mind": you are driven to see others succeed and can explain the "why" behind the "what."
• Fluency in English and Spanish, with the ability to communicate empathetically and clearly across different mediums.
• High emotional intelligence (EQ): you can read between the lines to understand a client's struggles and provide the right support at the right time.
• Proactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every day.
• Meticulous organizational habits: you can manage multiple client profiles and schedules without letting the "human touch" slip through the cracks.

The Team

You’ll join a supportive and dynamic team dedicated to making a real impact in the health and fitness industry. Our team excels at motivating each other, collaborating effectively, and providing mutual support to ensure everyone succeeds. We also know how to celebrate wins - big or small - and create a positive and inspiring environment where everyone feels valued.

Benefits & Perks

• Hourly range for part-time candidates in Georgia, Ohio, Indiana, North Carolina, Tennessee, Texas, Utah, Ontario, Manitoba, and BC (Vancouver). $16 - $20 (Based on certification status)
• Paid sick leave. (5 days accrued annually)
• A central role in a hyper-relevant scale-up company in one of the world's fastest growing industries: online health and fitness.
• Extensive training, where we'll provide you with all the tools you need to succeed in the role.
• Structured and prioritized development opportunities.
• Development feedback cycle with quarterly check-ins.