Assistant Clinic Manager

Department: Management • Full Time • Pleasant Hill, CA

About the role

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body — with over 55 locations nationwide. Our highly trained experts are the best in the industry, renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. We thrive in a people‑first culture with an authentic emphasis on wellbeing, leading with love and an unparalleled passion for what we do. We offer world‑class training and education, and as industry leaders we’re always innovating — bringing state‑of‑the‑art equipment and services to our clinics.

The Assistant Clinic Manager supports the Clinic Manager in positioning the business for consistent growth by ensuring daily operations are smooth and effective, empowering employees, and making certain the clinic delivers the highest level of service to clients.

Our culture is built on:

• Obsession with client experience — connecting personally, listening to feedback, and proactively addressing concerns to foster loyalty
• Drive for excellence and continuous improvement — committed to exceeding expectations internally and externally
• Entrepreneurial spirit — no one‑size‑fits‑all approach; employees are encouraged to think outside the box, find new avenues for growth, embrace ambiguity, learn from mistakes, and fail forward
• Commitment to putting the team first — recognizing that it takes a village, deeply committed to the growth and development of those around us

Responsibilities

• Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities in accordance with standards, policies, and procedures
• Assist the Clinic Manager to meet and exceed monthly revenue goals set by Regional and Executive leadership
• Monitor clinic goals including revenue, margins, practitioner sales, discounts, budgets, and new/return clients
• Recruit, retain, and develop a high‑performing and diverse team
• Support staff growth through 1:1 touch bases and training
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques to build client loyalty and brand awareness through superior customer service
• Oversee, track, and address all client feedback; report to management and share with impacted employees
• Work harmoniously and professionally with co‑workers and management; maintain discretion and confidentiality regarding clients, employees, and the company
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
• Assist the leadership team with additional tasks or duties as requested

Requirements

• Bachelor’s degree strongly desired; HS Diploma/GED required
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry; 4+ years preferred
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance
• A positive attitude and desire to model a growth mindset for employees
• Ability to work a flexible schedule to accomplish all major responsibilities, including early mornings, evenings, weekends, and holidays
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to unexpected situations
• Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new software and technology quickly

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear
• Occasionally lift and/or move up to 20 pounds and occasionally lift and/or move up to 30 pounds

Benefits

• Generous employee discounts and Friends & Family discounts
• Beautiful working environment with a stellar team
• Paid holidays
• 401(k) plan with company match
• For full‑time employees (24+ hours/week): Medical, Vision, and Dental insurance

Pay

$27.00 – $42.00 per hour

Schedule

Full‑time; flexible schedule required including early mornings, evenings, weekends, and holidays.