Assistant Center Sales Manager, Yonkers

About the Role

We're looking for a high-energy, people-first Assistant Manager (ACSM) who knows how to create an incredible guest experience while motivating a team to perform at its best. As a key member of our Center Leadership Team, you'll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day. This is a full-time, hourly leadership position with strong earning potential, great benefits, and room to grow.

Responsibilities

• Lead + Develop Your Team
  • Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience
  • Onboard new team members and set them up for success from day one
  • Support scheduling, shift coverage, and day-to-day personnel management
  • Co-lead Strut sessions and facilitate one-on-one coaching conversations
  • Review employee timesheets and support accurate payroll processing
  • Create a culture of accountability, energy, teamwork, and results
• Drive Sales + Guest Loyalty
  • Lead from the front by educating guests on Wax Passes, Services, and Products
  • Help the team achieve sales and performance goals through coaching and real-time feedback
  • Support guest acquisition, retention, and retail sales initiatives
  • Help develop and execute local store marketing efforts through grass-roots marketing opportunities
• Deliver an Exceptional Guest Experience
  • Set the standard from check-in to check-out
  • Process appointments, payments, refunds, and guest requests with confidence and professionalism
  • Optimize the Reservation Book based on guest needs and Associate availability
  • Monitor guest satisfaction and step in quickly to resolve concerns
  • Make sure every interaction reflects the EWC Growth standard
• Keep the Center Running Like a Business
  • Support weekly and monthly retail and COGS inventory counts
  • Complete weekly bank deposits and cash reconciliation
  • Help oversee center cleanliness, safety, maintenance, and organization
  • Keep the front desk, storage areas, and shared spaces guest-ready at all times
  • Jump in wherever needed to keep the team and center performing at their best

Requirements

You'll thrive here if you...

• Have 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment
• Are a current Key Holder or emerging leader ready for your next step
• Love coaching people and helping them win
• Are comfortable talking about sales, goals, and KPIs — and know how to motivate a team around them
• Have experience with POS and computerized scheduling systems; Zenoti preferred
• Communicate clearly, professionally, and confidently
• Stay organized and composed when things get busy
• Bring positive energy, strong judgment, and a solutions-first mindset
• Aren't afraid to roll up your sleeves and lead by example

Pay

$19-$21/hour, based on experience, plus serious earning potential:

• Up to $6,000 in annual commission based on monthly sales targets
• Additional commission on Wax Pass sales

Benefits

• Medical, Dental + Vision insurance
• 401(k) plan
• Life insurance
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers