Assistant Center Sales Manager, Tallahassee

The Opportunity

We're looking for a high-energy, people-first Assistant Manager (ACSM) who knows how to create an incredible guest experience while motivating a team to perform at its best. As a key member of our Center Leadership Team, you'll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day.

Lead + Develop Your Team

• Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience
• Onboard new team members and set them up for success from day one
• Schedule, cover shifts, and manage day-to-day personnel
• Review employee timesheets and support accurate payroll processing

Drive Sales + Guest Loyalty

• Lead from the front by educating guests on Wax Passes, Services, and Products
• Support the team in achieving sales and performance goals through coaching and real-time feedback
• Develop and execute local store marketing efforts through grass-roots marketing opportunities

Deliver an Exceptional Guest Experience

• Set the standard from check-in to check-out
• Process appointments, payments, refunds, and guest requests with confidence and professionalism
• Optimize the Reservation Book based on guest needs and Associate availability
• Maintain guest satisfaction and step in quickly to resolve concerns
• Ensure every interaction reflects the EWC Growth standard

Keep the Center Running Like a Business

• Support weekly and monthly retail and COGS inventory counts
• Complete weekly bank deposits and cash reconciliation
• Oversee center cleanliness, safety, maintenance, and organization
• Keep the front desk, storage areas, and shared spaces guest-ready at all times
• Jump in wherever needed to keep the team and center performing at their best

Requirements

• 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment
• A current Key Holder or emerging leader ready for your next step
• Love coaching people and helping them win
• Comfortable talking about sales, goals, and KPIs — and know how to motivate a team around them
• Experience with POS and computerized scheduling systems; Zenoti preferred
• Communicate clearly, professionally, and confidently
• Stay organized and composed when things get busy
• Bring positive energy, strong judgment, and a solutions-first mindset
• Aren't afraid to roll up your sleeves and lead by example

Benefits

• $17-$20/hour, based on experience, plus serious earning potential: Up to $6,000 in annual commission based on monthly sales targets
• Additional commission on Wax Pass sales
• Medical, Dental + Vision insurance
• 401(k) plan
• Life insurance
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.