Assistant Center Sales Manager, Middlesex County

Assistant Manager (ACSM) The Opportunity We're looking for a high-energy, people-first Assistant Manager (ACSM) who knows how to create an incredible guest experience while motivating a team to perform at its best. As a key member of our Center Leadership Team, you'll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day. You'll coach and develop the front-of-house team, help drive sales and KPIs, keep center operations running smoothly, and make sure every guest leaves feeling confident, cared for, and excited to come back. This is a full-time, hourly leadership position with strong earning potential, great benefits, and room to grow. What You'll Own Lead + Develop Your Team Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experienceOnboard new team members and set them up for success from day oneSupport scheduling, shift coverage, and day-to-day personnel managementCo-lead Strut sessions and facilitate one-on-one coaching conversationsReview employee timesheets and support accurate payroll processingCreate a culture of accountability, energy, teamwork, and results Drive Sales + Guest Loyalty Lead from the front by educating guests on Wax Passes, Services, and Products. Help the team achieve sales and performance goals through coaching and real-time feedbackSupport guest acquisition, retention, and retail sales initiativesHelp develop and execute local store marketing efforts through grass-roots marketing opportunities. Deliver an Exceptional Guest Experience Set the standard from check-in to check-outProcess appointments, payments, refunds, and guest requests with confidence and professionalismOptimize the Reservation Book based on guest needs and Associate availabilityMonitor guest satisfaction and step in quickly to resolve concernsMake sure every interaction reflects the EWC Growth standard Keep the Center Running Like a Business Support weekly and monthly retail and COGS inventory countsComplete weekly bank deposits and cash reconciliationHelp oversee center cleanliness, safety, maintenance, and organizationKeep the front desk, storage areas, and shared spaces guest-ready at all timesJump in wherever needed to keep the team and center performing at their best Ready for Your Next Leadership Move? If you're competitive, people-focused, sales-minded, and ready to grow your leadership career, we want to meet you. Bring the energy. Develop the team. Create unforgettable guest experiences. And help us grow. Requirements You'll Thrive Here If You... Have 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environmentAre a current Key Holder or emerging leader ready for your next stepLove coaching people and helping them winAre comfortable talking about sales, goals, and KPIs — and know how to motivate a team around themHave experience with POS and computerized scheduling systems; Zenoti preferred. Communicate clearly, professionally, and confidentlyStay organized and composed when things get busyBring positive energy, strong judgment, and a solutions-first mindsetAren't afraid to roll up your sleeves and lead by example Benefits $19-$23/hour, based on experience, plus serious earning potential: Up to $6,000 in annual commission based on monthly sales targetsAdditional commission on Wax Pass salesMedical, Dental + Vision insurance401(k) planLife insurancePaid parental leave50% off retail productsComplimentary waxing services at any of our centers EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.