Assistant Center Operations Director

About the role

Our team of doctors and staff provide full-service, state of the art orthopedic and podiatric care.

Job Duties and Responsibilities

• Oversight of Responsibilities:
• Assists in planning and preparing work schedules and assigning colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assists with hiring, training, and evaluating Center operations personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists in preparing annual budgets
• Ensures all certifications are current and regulatory procedures are adhered.
• Captures all administrative (front office) functions of the medical practice.
• Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
• Works in a collaborative role with the management team, staff and physicians in the clinical practices, as well as related departments throughout the organization.
• Other duties as assigned.
• Welcoming:
• Strong service mentality and a focus on achieving all aspects of defined service standards
• Excellent telephone and personal etiquette
• Warm, positive, energetic demeanor
• Respectful:
• Effective oral and written communication skills
• Tactful and diplomatic communication style
• Outstanding professional demeanor
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Skillful:
• Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proficient in computer applications such as Word and Excel
• Strong organizational skills
• Able to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
• Able to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
• Able to resolve colleague, client and patient issues in an effective and timely manner.
• Experience:
• Three (3) or more years of experience in medical setting preferred.
• Proficient computer skills preferred.
• Supervisory skills with previous medical office management and/or supervisory experience sufficient to address staffing and human resources preferred.
• Strong interpersonal skills, especially in the areas of patient and physician relations.
• Consistent track record with customer service, training, and ability to empower others to effect positive change.

Qualifications

• Employee must be in good standing (no documented counseling, suspension or disciplinary issues in a 12-month period).
• The employee must have at least 6 months consecutive service in his/her current position before he/she is eligible to apply.
• Excellent verbal/writing skills.
• Outstanding organizational abilities.
• The ability to work well under deadlines.
• Excellent telephone and inter-personal skills.
• Absolute discretion with regard to confidential information.

The pay range for this role is:

26 - 30 USD per hour (NES - Cedar Mill)

Clinical Management

Portland, OR