Assistant Center Operations Director

Responsibilities

• Assists in planning and preparing work schedules and assigning colleagues to specific duties
• Affirms the financial performance of the center
• Aids in developing and maintaining new policies, procedures, and training programs for the assigned center
• Aids in hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Aids the Center Operation Director with hiring, training, disciplining, and terminating back office personnel
• Aids in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Aids the Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Aids in preparing annual budgets
• Aids with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Aids with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
• Aids in administering testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
• Aids in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained
• Facilitates productivity and customer service

Qualifications

• Some college courses in Business Administration, Healthcare Administration, or related field
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa
• Job-Related Experience: Customarily has at least one year of direct management experience
• Customarily has at least six months of healthcare experience
• Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong service mentality and a focus on achieving all aspects of defined service standards
• Excellent telephone and personal etiquette
• Warm, positive, energetic, and professional demeanor
• Excellent oral and written communication skills
• Tactful and diplomatic communication style
• Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Performance assessment skills
• Continued focus on self-development
• Proficient in computer applications such as Word and Excel
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
• Ability to resolve colleague, client and patient issues in an effective and timely manner