Center Operations Director
Soar Autism Center · Rockville, MD · 6 days ago
On-siteManagement$80k–$100k/yrFull-time
Specific Responsibilities
- Running a High-Performing Center
- Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
- Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
- Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
- Lead with calm, clarity, and professionalism in a fast-paced environment
- Creating An Exceptional Family Experience
- Owning all parts of the non-clinical experience for caregivers
- Building strong, supportive relationships with caregivers and ensuring clear, timely communication
- Driving strong attendance, engagement, and client satisfaction (NPS)
- Delivering a smooth onboarding for new families
- Managing the front desk and providing a warm welcome to clients, prospective clients, and teammates
- Preparing families for diagnostics, assessments, and transitions with confidence and clarity
- Leading and Developing People
- Serving as the primary people leader for local staff, including clinicians and support team members
- Cooking, developing, and motivating team members
- Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
- Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate
- Bachelor’s degree required
- Require previous people management experience, leading high-performing teams of 8-10 or more people
- Require 2-3+ years of managing strong operations
- Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance
- Comprehensive health benefits, including medical, dental, and vision plans
- Student loan repayment and tuition reimbursement benefits
- Priority access for in-network mental health support through our partnership with Sol Mental Health
- Tons of support from our multidisciplinary team
- Prioritay access to direct exposure to senior leaders and multi-site operators
- A collaborative, high-accountability environment where strong performers grow quickly
- The chance to build something meaningful—while building your career
- As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.