Center Operations Director

Specific Responsibilities

• Running a High-Performing Center
• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast-paced environment
• Creating An Exceptional Family Experience
• Owning all parts of the non-clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensuring clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients, and teammates
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity
• Leading and Developing People
• Serving as the primary people leader for local staff, including clinicians and support team members
• Cooking, developing, and motivating team members
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate

Qualifications/Education

• Bachelor’s degree required
• Require previous people management experience, leading high-performing teams of 8-10 or more people
• Require 2-3+ years of managing strong operations

What We Offer

• Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance
• Comprehensive health benefits, including medical, dental, and vision plans
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi-site operators
• A collaborative, high-accountability environment where strong performers grow quickly
• The chance to build something meaningful—while building your career

About the Role

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

Benefits

• Comprehensive health benefits, including medical, dental, and vision plans
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health

Pay

Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.

Schedule

N/A

Job Title

Center Operations Director (COD)

Company

Soar Autism Center