Assistant Center Manager

About the role

Lead. Grow. Glow.

As our Assistant Center Manager (ASM), you aren’t just "filling in"—you are the heartbeat of the center and the right hand to our Center Manager. This is a high-visibility leadership role designed for a "go-getter" who thrives on driving sales, coaching a high-performing team, and ensuring every guest leaves feeling more confident than when they walked in.

We hire for the future, not just the now. This is a high-level development role on our leadership track:

• Sales Associate > Sales Lead > Assistant Center Manager (YOU) > Center Manager > & Beyond!

A Day in the Life

Creating the Glow

No two days are the same, but every day is focused on one thing: The Strut. As a leader on the floor, you are the conductor of the center’s energy.

• Morning: Setting the Stage
• Kickoff & Connection: Start the day huddling with the team to share goals and get everyone hyped for a successful day.
• The Visual Standard: Ensure the center is pristine, the retail wall is stocked, and the environment is inviting.

• Mid-Day: The Sales & Service Pulse
• Coaching in the Moment: Provide real-time "micro-coaching" to help Guest Service Associates and Wax Specialists smash sales goals and master product knowledge.
• Creating Guests for Life: Step in to handle guest inquiries with grace, turning every transaction into a memorable brand moment.
• Driving the Numbers: Monitor KPIs and pivot strategies to push the team toward record-breaking results.

• Afternoon: Building the Future
• Talent Development: Spend 1-on-1 time mentoring associates on their career paths and communication skills.
• Strategic Partnership: Partner with the Center Manager to brainstorm local marketing ideas and interview future "Culture Warriors."

Who We’re Looking For

• The "Go-Getter" Energy: You like to win. You’re self-motivated, punctual, and you stay organized even when the center gets busy.
• A People Person: You’re comfortable talking to anyone. Whether it's coaching an associate or chatting with a first-time guest, you handle it with a smile.
• Problem Solvers: You don't just spot issues; you bring solutions.

Requirements & Experience

• Availability: Full-time availability is required. You must be able to work a flexible schedule including a variety of shifts (mornings, evenings, and weekends) to meet the needs of the business.
• Experience: Minimum of 2 years’ experience in a multi-service or specialty store environment.
• Leadership: Previous management or leadership experience in a professional setting is required.
• Passion: A genuine desire to be an EWC Brand Culture Warrior and drive team development within a growing franchise.