Assistant Center Manager

Duties And Responsibilities

• Helps identify areas needing improvement within departments and overall improvements within all centers.
• Aids in interviewing, selecting, evaluating, coaching, and training team members.
• Aids in onboarding of new team members and training.
• Handles Physicians' scheduling and cancellations, ensuring optimum service is rendered to the patients.
• Maintains effective communication among team regarding changes and updates of physician schedules, including scheduling, rescheduling, and appointment cancellations.
• Captures patient birthdays, holiday events, and other miscellaneous activities with the activity coordinator.
• Supervises the Patient Registration process for accuracy including verification of insurance, waivers, assigned providers, etc.
• Aids in timekeeping by maintaining employee edit requests, Paid Time Off requests, etc.
• Ensures compliance with all licensing including local, state, and federal regulatory agencies related to clinical services provided are up to date.
• Sends Daily Morning Pulse, completes daily center checklists, and monitors daily huddles.
• Keeps fire drills and dental logs updated.
• Assists in keeping inventory of supplies and placing orders as needed including office/coffee supplies, pastries, and meals.
• Confirms transportation list is accurate and sent to the transportation team in a timely manner.
• Ensures phones are being answered professionally and promptly.
• Processes Daily Task Reports and follows up with team members on any open tasks.

Qualifications / Education / Licenses

• At least two (2) years of medical office or healthcare administrative experience.
• MS Office programs experience.
• Must have CPR certification from the American Heart Association.
• Training and certification can be provided upon hire.
• Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Understand written sentences and paragraphs in work related documents.
• Knowledge of medical terminology.
• Bilingual skills preferred (English/Spanish).